Another great comment to the post I made earlier today.
I to have long time clients like he is describing and am very grateful for them.
He is extremely fortunate to have the respect of the community he lives in.
And yes humility is the key to many, many things. Well put. Thanks.
See below.
"Throughout history the land surveyor in many communities was one of the most respected individuals in town. I can only relay my experience:
I am in a small town that occupies a valley that actually holds 2 small towns within it. My father and myself have been practicing here for the last 40 years. Everyone in town knows us and most value and seek our opinion on land issues. We are not always busy. However we always make time to "babysit our clients". The perceived value in a survey to a client is not in the presentation of the plat or monuments. It is found when you take care of problems that the title company finds. Forewarn them of possible issues if they proceed with a bad plan. Handle the title company and or attorneys for them. Do the paperwork for them.
It is always the little things. Clients can't read plats (for the most part); and don't know why the "bars are set there". So it is the overall service experience that you give them that garners respect and recommendations.
Sometimes clients get turned off by presentation. If you come driving up in a pretty truck with brand new equipment, do the job and hand them a bill; it don't matter if the invoice was for a $1. The perception is that they are paying for your pretty stuff. And they resent it. Humility is also key. If you have to tell people you are smart; they perceive you to be ignorant and insecure.
just some thoughts... "
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