A Good Experience

A couple of week ago I found a significant error an a plat that was done by one of the big machines.

I promptly brought it to their attention and they looked into it.

It took them about 2 weeks to get an answer for me. It turned out that I was correct and they recorded an affidavit of correction and provided me a copy.

I get a little impatient when there is a problem and I want it fixed right away. I have absolutely zero understanding of corporate culture and their procedures, it's like the government in many ways, it all has to be done through process.

The beauty of being a small business is that we can most often do things right away, there is little wait time and we are able to jump in with both feet and find resolution.

Through no fault of their own the big machine I was dealing with had to grab that job out of archive which apparently was a whole deal and then verify what I said etc.

I understand all of that, it was just the time factor. As a small biz that is something we do not have the luxury of is time.

While a big machine can take 2 weeks we as small guys have to be in the now and on top of customer service at all times, that is what keeps us going.

My client was getting extremely agitated and kept can the big question, "can't you just??" and of course my answer was no.

At the end of the day the problem got solved and my client was grateful for my sharp eyes.

The big machine was awesome and I am very grateful to them for working with me. They were gracious and thankful that I had brought the issue to their attention and the people I worked with were attentive and kept communication going.

I the past I have been told by similar companies that it is my problem and deal with it and they are finished.

That is the utmost in non-professional behavior and the company I just dealt with are all pros and I will never hesitate to contact them again for any reason.

I know one of the people I dealt with checks this blog out from time to time, so I want to shout out big thanks to you for all the help.